Privacy Policy

Last updated: May 21, 2026

itK Software LLC ("LogMyRepair", "we", "us", or "our") operates the LogMyRepair platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and business information including shop name, address, and contact details.

Customer Data

As part of providing our service, you may store customer information including names, contact details, vehicle information, and service history. You are the data controller for your customer data, and we process it on your behalf.

Usage Data

We automatically collect information about how you interact with our service, including pages visited, features used, and device information.

Payment Information

Payment processing is handled by third-party providers (Stripe). We do not store your full credit card details on our servers.

How We Use Your Information

  • Provide, maintain, and improve the LogMyRepair platform
  • Process transactions and send related communications
  • Send service updates, security alerts, and support messages
  • Respond to your requests and provide customer support
  • Monitor and analyze usage trends to improve the service
  • Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in operating our platform (hosting, email delivery, SMS, payment processing)
  • Legal authorities when required by law or to protect our rights
  • Business transfers in connection with a merger, acquisition, or sale of assets

Text Messaging (SMS)

No mobile information — including phone numbers and SMS opt-in or consent records — will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. Phone numbers collected for SMS are used solely to deliver the service messages described in our SMS Opt-In & Messaging Policy.

Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications

Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how the service is used. You can control cookie settings through your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at service@kennethjackson.tech.