Your notification preferences

What this does

Internal notifications, as distinct from customer messages, are things like a follow-up task an automation raised, an inspection waiting for review, or a reminder. Settings → Notifications is per person: which Notification Channels reach you.

The channels

In-App Notifications — the bell in the app. Push Notifications — to a device that has enabled them. Email Notifications and SMS Notifications — to your own contact details on your team record.

Turn on what you'll actually look at. In-app is on for everyone; push is worth enabling for technicians who aren't at a desk.

Common problems

I'm not getting push notifications. Push requires the device to have allowed them for the app; the preference alone isn't enough.

I get notified about things that aren't mine. Automation follow-ups go to everyone with messaging permission. That's by design today; there's no per-person routing.